Ordering

Adding items to your Basket
Products displayed on screen will have a default quantity of one. Simply click the 'Add to Basket' button to include the item on your order. Should you require more items, replace the quantity given with the required amount and click 'Add to Basket'. You will then be taken to your basket to either amend quantities, remove items or to 'Proceed to Checkout'.

We do not guarantee the availability of any item shown.

Checkout Process
Alternative delivery addresses can be entered here, if different from your main address previously given upon registering with our site. Your payment details will also be required, including the registered card address, again if different, and your card security digits featured on the signature strip.

All orders placed through Retail security Trader must be paid for by credit/debit card prior to the despatch of any goods. We accept all major credit/debit cards.

Credit card authorisation will take place at the time order confirmation is placed by the customer and payment will only be taken at the point goods are despatched.
Goods that are out of stock at the time the order is placed will be despatched when they become available and the corresponding invoice amount charged to the credit card at the point of despatch. All card payments will be processed upon despatch of items.

Confirmation of an order received will be sent by e-mail to the customer.
Orders will only be deemed accepted by Retail Security Trader on receipt of this confirmation e-mail.

Delivery
Our policy is to despatch goods within 72 hours of receiving your order, however this can vary depending on stock availability. Estimated delivery times are given in good faith and are for guidance purposes only.

Postage and Packing
Charges will vary according to size, weight and destination of the parcel.

Shortages and Damages
Goods must be inspected upon delivery and any claims for shortages and/or damages must be reported to Retail Security Trader within 24 hours of receipt. This may be done by e-mail to returns@retailsecuritytrader.co.uk. Please quote your account reference and the relevant invoice number.